1. Who We Are

Neutronics ("we", "us", or "our") provides AI automation services for small businesses, including AI receptionists, chatbots, lead follow-up systems, and workflow automation. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our website and services.

2. Information We Collect

We may collect the following categories of information:

• Contact details (such as name, email address, and phone number).
• Business information you provide during onboarding or support.
• Communication records (for example, messages, call notes, and support requests).
• Technical and usage data (such as IP address, browser type, device data, and page interactions).

3. How We Use Information

We use information to:

• Provide, maintain, and improve our services.
• Set up and manage AI systems for your business.
• Respond to inquiries and provide customer support.
• Send service-related notices, updates, and important communications.
• Monitor performance, security, and abuse prevention.
• Comply with legal obligations.

4. Legal Bases (Where Applicable)

Where required by law, we process personal information based on one or more legal bases, including contractual necessity, legitimate interests, consent, and legal compliance.

5. How We Share Information

We do not sell personal information. We may share information with:

• Service providers and infrastructure vendors who support our operations.
• Integration partners you authorize (for example, CRM, scheduling, or phone tools).
• Legal or regulatory authorities when required by law.
• Successors in connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards.

6. Data Retention

We retain personal information for as long as needed to provide services, meet contractual obligations, resolve disputes, enforce agreements, and comply with legal requirements. We may anonymize or delete data when it is no longer necessary.

7. Security

We use reasonable technical and organizational safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have rights related to access, correction, deletion, restriction, portability, or objection to processing. To request assistance, contact us using the details on our Contact page.

9. Cookies and Analytics

We may use cookies and similar technologies for site functionality, analytics, and service improvement. You can manage cookie settings through your browser.

10. Third-Party Services

Our website and services may link to or integrate with third-party services. Their privacy practices are governed by their own policies, and we are not responsible for third-party content or handling practices.

11. Children’s Privacy

Our services are not directed to children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Continued use of our services after updates indicates acceptance of the revised policy.

13. Contact

If you have questions about this Privacy Policy or our data practices, contact us through the website contact page.